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 Return to Help Index
| Shipping and Returns |
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| Do you ship to PO Boxes, APO's? |
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Yes! Simply enter in the information/address when checking out. |
| What are the International shipping options? |
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$19.99 International Saver (undetermined, dependent on receiving country's customs and local post office)
$24.99 International Priority (6-10 days)
$34.99 International Express (3-5 days)
$68.25 Global Express Guaranteed (1-3 days)
The above options ship with USPS and indicate business days (not including weekends).
Prices increase with the number of products ordered.
The exact cost and options are available before checking out. |
| What carrier do you use? |
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Domestic ground and overnight orders ship with FedEx or USPS. International and P.O BOX orders ship with USPS. |
| Do you ship to my country? |
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Footed Pajamas ships Worldwide!
Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
Please select your location:
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| What is your return policy? |
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Please read below and fill out the RMA form located here: 
Please note: if returning an item which is too big, ensure that the person it was purchased for has PHYSICALLY TRIED IT ON. Holding a onesie up, or lying it flat is not adequate and the garment must be
tried on to get an accurate idea of how it fits. One piece pj's create
an illusion of excessive size due to the visual effect of so much
material as well as the attached feet appearing to add length.
If an item has been tried on, and found to be too big, please see the
sizing chart to
ensure that it is not the best fit for the individual in question.
Footed Pajamas sizes are meant to fit a weight and height RANGE and will
have a different fit based on where the individual lies on the
spectrum. One should be able to comfortably lift their arms above
their head as well as curl up into a ball while wearing Footed
Pajamas.
Before returning/exchanging please consider simple alterations
which are less expensive than additional shipping costs.
Having a seamstress detach, and reattach the feet after taking some
length off, often results in the ideal fit since exchanging for a size
down is often under the individual's range and will result in a garment
being too small, tight and restrictive.
To return merchandise, an RMA form must be submitted within 21 days of receiving your
order: RMA Form . After receiving an RA(Return Authorization) response from us, the return must be postmarked (on its way back to us) within 14 days. Please note all returns must be in brand new condition (unworn with tags still attached, unsoiled, unused, unwashed, free of pet hair, and in original
packaging). Customers are responsible for return shipping fees/insurance
as we are not liable for any packages in transit back to us. We do not
provide refunds/credits for shipping/handling charges.
Items returned without RA, postmarked after 14 days of RA, or not in original
condition (tags removed, soiled, laden with pet hair, ripped, used, washed, or any other damages)
will not be refunded and will be returned to the customer at customer's
expense. If payment is not received for re-delivery charges within 14
days of our request, Footed Pajamas will discard the garment(s) and all
chances for reclaiming the damaged, or expired/unauthorized returned
garment(s) will be forfeited. We are not responsible for shrinkage or
bleeding as a result of washing your item(s). Please allow up to 30 days for refunds to be processed from the time the return is received.
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| When will my order ship? |
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There is a processing time of 24-48 hours (excluding weekends) before an order is shipped out. Delivery/Shipping is a 3-5 business day service within the U.S. Overnight deliveries are the exception – where processing takes up to 24 hours but is usually much quicker and ships out on the same day if the order is placed on a weekday before 12:00 p.m ET. Once your order has shipped, we will notify you and provide tracking details via email. |
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